Collaborative Tools | Web, Video and Audio Conferencing | Messaging Solutions | Unified Communications / Voice & Data Convergence | Teleconferencing | Telephony/ CTI/ VOIP | Business Process Management (BPM) | Integrated Groupware Solutions | Web Discussion Systems | Social Networks and Community Management

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Improving Customer Service in SMBs through Collaborative Tools by Cisco Systems, Inc February 22, 2008 - (Free Research) Getting a business team to work together no longer depends on occupying conference rooms, much less on managers leading huddles or shift briefings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Processes in Medicaid Communications Management by Pitney Bowes Group 1 Software July 2008 - (Free Research) State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defining Telepresence: How Can It Help Your Organization? by Polycom, Inc. July 2008 - (Free Research) This paper examines Telepresence, a revolutionary visual communications technology, and shows how it meets the complex needs of today's organizations for reducing costs, improving productivity, and realizing their environmental responsibilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choose Your Collaboration Destiny by IBM. August 2008 - (Free Research) Test your skills real-time and learn how IBM collaboration solutions - backed by Web 2.0 technology - are greatly assisting businesses to take collaboration to the next level across employees, customers, suppliers, and partners. (VIDEOCAST) GO TO VIDEOCAST

Save Paper and Expenses by Going Mobile by Cisco Systems, Inc February 2008 - (Free Research) Paper is a large expense that small and medium-sized businesses (SMBs) can easily cut and by going paperless, SMBs can also reduce toner, ink, electricity, and other related costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Merges With IP Telephony In 2007 by Forrester Research (E-mail this company) Sponsored by: Avaya Inc. February 2007 - (Free Research) IP communications has evolved from a replacement technology for telephone systems into unified communication (UC) applications that improve worker productivity and reduce business delays in reaching key decision-makers. Although the UC market is a developing one, learn how it enables companies to gain new value from investments in IP telephony. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Guide to Selecting a Videoconferencing Application for Unified Communication by TANDBERG. March 2008 - (Free Research) If 55 percent of communication is determined by nonverbal cues, namely tone of voice and body language, how many important details are you missing in an e-mail exchange or teleconference? A TANDBERG/Roper ASW survey found that 56% o… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agile Software Lifecycle Management on Demand by Rally Software Development Corp. From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A CIO's Playbook for Achieving Software Agility with Scrum by Rally Software Development Corp. August 2008 - (Free Research) The pressures of a truly global economy cause today’s business to increasingly rely on their ability to produce software as a key competitive advantage. This whitepaper is a “playbook” of ideas about implementing Scrum within an enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Server-Based Messaging Security Solutions - Webcast by Sunbelt Software. August 2008 - (Free Research) What are some of the latest, messaging-based security threats and risks to your organization? How is a server-based, security solution able to address those risks, in many cases better than a hosted or appliance-based solution? (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Establishing a Cost Transparency Foundation for Your IT Performance Management Strategy by Apptio August 2008 - (Free Research) This paper discusses Apptio on demand offerings that encapsulate best practices and knowledge of IT to provide enterprises with transparency into the cost of their IT services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business on the Rise - Collaboration Solutions for the small and mid-size business by IBM. July 2008 - (Free Research) This short video illustrates how the right collaboration solution can improve your company's efficiency. (VIDEOCAST) GO TO VIDEOCAST

High Availability for Exchange using VMware by VMware, Inc August 2008 - (Free Research) This podcast discusses how VMware® Infrastructure 3 adapts easily to changing workloads, scales as an organization grows, and protects against common outages that can impact e-mail servers and disrupt communications. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Impact of Messaging and Web Threats: An Osterman Research Report by Sunbelt Software. March 2008 - (Free Research) Messaging, internal and Web-based threats are increasing in number and severity. To counter these threats, Trend Micro delivers solutions that provide multi-layered threat protection with in-the-cloud, gateway, server, and desktop security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating a Secure Collaborative Environment by IBM. June 2008 - (Free Research) This paper describes best practices for maintaining information security while enabling innovation through business collaboration. IBM has a portfolio of information risk management solutions—including software, hardware and services. (WHITE PAPER) GO TO WHITE PAPER

Collaboration: Across the Room or across the Globe by IBM. July 2008 - (Free Research) In this white paper you will learn about collaboration capabilities such as unified communications and VoIP, enterprise instant messaging, web conferencing, and web 2.0 technologies. (WHITE PAPER) GO TO WHITE PAPER

Exchange 2007 Management by Quest Software, Inc Quest's expertise in migration and management combined with Exchange Server 2007 ensures a stable, secure and manageable e-mail platform. Our Solutions cover the entire messaging lifecycle from planning and analysis through migration and management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Protecting Sharepoint with Double-Take for Windows 5.0 by Double-Take Software. March 2008 - (Free Research) Download this whitepaper today to learn how to use Double-Take Software as a cost efficient way to protect your SharePoint data and access. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migration Success Stories – Why Companies Choose IBM Lotus Notes and Lotus Domino Software by IBM. July 2008 - (Free Research) This white paper shows you how IBM customers from different industries have benefited by switching to Lotus Notes and Domino software. (WHITE PAPER) GO TO WHITE PAPER

Quickr for Small and Medium Business by IBM. July 2008 - (Free Research) IBM Lotus® Quickr is a Web 2.0-based team collaboration offering designed to transform the way everyday business content, such as documents and rich media can be shared and to enable more effective team collaboration. (WEBCAST) GO TO WEBCAST

SCOPIA Conferencing Platform for IBM® Lotus® Sametime® by RADVISION June 2008 - (Free Research) The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Innovative Collaboration to Advance Your Business by IBM. July 2008 - (Free Research) In this white paper learn how to bypass the challenge of adding new collaborative capabilities to what you already have and how to deal with dispersed content sources and system redundancies. (WHITE PAPER) GO TO WHITE PAPER

Social Networking: Brave New World or Revolution from Hell by MessageLabs. June 2008 - (Free Research) Social networking makes it easier than ever to communicate online in real time, democratizing the Web and deluging cyberspace with information and opinions posted by millions of people. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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