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Published on: July 20, 2009
Type of content: CASE STUDY
Format: Unknown
Length: 4 pages
Price: FREE

Overview:
Looking for a more efficient patching solution, as well as supporting the needs of a customer to meet a PCI compliance deadline and avoid potential penalties, web-hosting firm ORCS Web needed a solution that could be implemented in days, not weeks or months. A chance visit to a booth at a tradeshow and a bold promise that the solution could be implemented, operational, and achieving their patching goals in less than 2 hours seemed more fairytale than fact. But it wasn't. And now ORCS Web is helping customers of all sizes meet their PCI requirements.

ORCS Web is a web-hosting firm that has provided managed hosting solutions since 1996 for clients in more than 70 countries who develop and deploy their applications on Microsoft Windows platforms. As a leading web services provider, ORCS Web's customers are technically savvy and have built their business models based solely on web-based product and service delivery mechanisms. As a result, if their IT systems fail, so do their businesses. So ORCS Web must commit to some of the industry's highest standards of excellence in meeting their customer's stringent security and compliance service levels.

In early 2008, as ORCS Web's number of systems under management continued to grow, and they introduced Windows Server 2008 into the network, they reviewed their patching solution to accommodate greater levels of efficiency, and either upgrade from Microsoft SMS to Microsoft System Center, or consider a 3rd party solution. They looked to handle a growing number of servers in the same amount of time, and become PCI DSS compliant to help their clients meet the stringent requirements of the payment card industry. A major initiative was undertaken in 2008 to achieve PCI compliance.

The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that the team hoped they could address with a single technology solution. And they did. Read this case study to learn how.