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Optimizing Processes in Medicaid Communications Management by Pitney Bowes Group 1 Software July 2008 - (Free Research) State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya, Inc June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Email Marketing Deliverability Guide by Listrak. January 2008 - (Free Research) In this white, learn ways to ensure e-mails in your marketing campaign bypass internet filters and escape junk mail folders. The experts at Listrak have the details for you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting and Designing an Email Archiving Infrastructure by EMC Partner Organization July 2008 - (Free Research) The IT infrastructure for email processing and storage changes when archiving is the end goal. This Videocast will help IT administrators define their email archiving needs and present issues to consider when evaluating an email archiving solution. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Defining Telepresence: How Can It Help Your Organization? by Polycom, Inc. July 2008 - (Free Research) This paper examines Telepresence, a revolutionary visual communications technology, and shows how it meets the complex needs of today's organizations for reducing costs, improving productivity, and realizing their environmental responsibilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web 2.0 Applications: Measurement Challenges and How to Address Them by Keynote Systems February 2008 - (Free Research) The Internet and the Web continue to evolve, delivering new customer experiences and increased application utility. The label - Web 2.0 - signifies the newest and best examples of this evolutionary process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Best Practices in Email Security, Privacy and Compliance by Proofpoint, Inc. August 2008 - (Free Research) A new generation of email security solutions is needed to meet the challenges of growing message traffic, rapidly-evolving security threats and increasingly complex data protection and privacy regulations worldwide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Chapter 5 - Understanding the Data Collection Process by Symantec Corporation. August 2008 - (Free Research) Improper data collection can jeopardize the admissibility or reliability of data and can result in substantial costs and potential sanctions. After reading this whitepaper you will fully understand the proper data collection process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SCOPIA Connector for Microsoft Office Communications Server (OCS) 2007 by RADVISION June 2008 - (Free Research) The new SCOPIA OCS 2007 Connector enhances the Microsoft solution providing the capability for Office Communicator users to participate in conferences with standards-based video conferencing systems and devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

22 Things a Domino Administrator Needs to Know About Spam – An Interview with a Spammer by Mayflower Software March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Omneon – A Considered Route to Success? by Omneon July 2008 - (Free Research) Omneon has mapped out a plan to gradually move further into the large-corporate market for storage that supports unstructured content. This includes audio, video and digital images. Omneon’s ultimate aim is to be a key player in the general storage market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proofpoint MLX Whitepaper by Proofpoint, Inc. August 2008 - (Free Research) This white paper explains the key concepts, technologies and benefits associated with Proofpoint MLX technology, which provides the most effective spam protection today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Discovery Attender® for Notes - Electronic Search and Discovery by Sherpa Software (E-mail this company) Discovery Attender for Lotus Notes is a search and discovery tool that automates investigative tasks in Domino server databases, im logs and common file storage areas. DA has the ability to search, locate, and review data in a cost-effective and timely manner. Free Trial Available.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Discovery Attender® for Exchange- Electronic Search and Discovery by Sherpa Software (E-mail this company) Discovery Attender locates electronically stored information, such as PST files, Exchange mailboxes, public folders, and common storage areas. Whether a discovery request, performing an internal audit or trying to reduce liabilities, Discovery Attender will quickly find and produce critical information. Free Trial Available.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Thriving in an Economic Downturn by Avaya, Inc August 2008 - (Free Research) A guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low -- even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quickr for Small and Medium Business by IBM. July 2008 - (Free Research) IBM Lotus® Quickr is a Web 2.0-based team collaboration offering designed to transform the way everyday business content, such as documents and rich media can be shared and to enable more effective team collaboration. (WEBCAST) GO TO WEBCAST

Lion Nathan Distills Powerful Business Advantages with HP and Microsoft Unified Communications Solutions by Hewlett-Packard Company June 2008 - (Free Research) In this case study learn how Lion Nathan improved communication efficiency, achieved greater productivity, enhanced return on investment (ROI), and streamlined collaboration by unified and integrated communication and collaboration systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Cost Transparency by Apptio August 2008 - (Free Research) The Apptio on demand is a powerful new way to bring Cost Transparency to IT in an automated fashion. Learn how it enables progressive IT organizations to lead this change, usher in a new era of strategic IT management and establish a true partnership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software (E-mail this company) Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business on the Rise - Collaboration Solutions for the small and mid-size business by IBM. July 2008 - (Free Research) This short video illustrates how the right collaboration solution can improve your company's efficiency. (VIDEOCAST) GO TO VIDEOCAST

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks (E-mail this company) November 2007 - (Free Research) The allusions to the fact that IMS architecture, in design and implementation, is nearly identical to SOA within the enterprise application development market are not without merit. In fact, with the exception of the actual protocols used they have nearly the same goal and exactly the same issues; availability, performance, and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Exchange 2007 Management by Quest Software, Inc Quest's expertise in migration and management combined with Exchange Server 2007 ensures a stable, secure and manageable e-mail platform. Our Solutions cover the entire messaging lifecycle from planning and analysis through migration and management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Agile Software Lifecycle Management on Demand by Rally Software Development Corp. From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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