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IBM Rational Asset Manager e-Kit by IBM March 13, 2009 - (Free Research) Explore the benefits of Rational Asset Manager with this IBM e-Kit. The e-Kit includes demos, white papers and a webcast. Discover how to track and audit your assets to utilize them for reuse, especially within a service-oriented architecture. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP America Inc June 05, 2009 - (Free Research) There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer by Sage SalesLogix October 01, 2008 - (Free Research) Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media. This paper explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America Inc January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Advanced Customer Services for Oracle CRM On Demand by Oracle Corporation March 26, 2009 - (Free Research) Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution. (DATA SHEET) VIEW ABSTRACT | GO TO

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation January 14, 2009 - (Free Research) Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. (EBOOK) VIEW ABSTRACT | GO TO

Start Specifically, Expand Progressively: An Evolutionary Approach to Improving Customer Acquisition and Loyalty by SAP America Inc March 19, 2009 - (Free Research) In this white paper we look at five key areas where manufacturing can gain major benefits from customer relationship management (CRM) tools in as little as three to four months. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America Inc June 02, 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value by Microsoft March 01, 2007 - (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Network Transformation: Rethinking Relationships in a Global Economy by SAP America Inc January 01, 2008 - (Free Research) The ability to operate effectively in business networks, be they coordinated or collaborative, is critical to sustaining competitive advantage in a commoditizing global economy. By focusing on their unique core capabilities, business network participants spend less on duplication and more on innovation, resulting in higher degrees of.. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Stop Data Leaks via Email: Top 5 Tips by Proofpoint, Inc. January 09, 2009 - (Free Research) Data loss prevention strategies and technologies for email can help you protect valuable information assets while also addressing increasingly complex global compliance requirements and enabling more secure and efficient business operations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

HP Business Continuity Solutions for Oracle Grid: Supporting 24/7 demands through recommended IT architectures with built-in business continuity and availability by Hewlett-Packard Company October 04, 2008 - (Free Research) Check out this paper to learn how with a next-generation data center based on the HP Adaptive Infrastructure and Oracle Grid Computing, you can meet your availability and your agility goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streaming Media by Blue Coat December 15, 2008 - (Free Research) Check out this brief paper to see how Blue Coat Systems provides an end-to-end solution based on MACH5 technology to improve the listening and viewing experience of an end user consuming streaming audio and video online. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 26, 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server 2008 "Starter" GPOs by Global Knowledge December 2008 - (Free Research) An old Chinese proverb advises us to "preserve the old, but know the new." Microsoft's old template concept has been preserved in the Windows Server 2008 operating system, in the form of what Microsoft calls the starter GPO (Group Policy Object). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NomaDesk: The Easiest and Most Secure Way to Share, Synchronize and Backup Critical Files by NomaDesk June 2009 - (Free Research) Targeted for the mobile workforce at the SMB, SOHO, and enterprise levels, NomaDesk is the easiest, most secure way to share, synchronize and back up business critical files, from anywhere, even offline. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

E-Guide: Developing and Instituting Corporate Mobile Device Policies by BlackBerry April 2008 - (Free Research) To learn how to develop appropriate policies for your organization and how to enforce them with mobile security and management tools, read this expert series of tips written by Mark Tauschek. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Mainsoft SharePoint Integrator for Lotus Notes by Mainsoft Corporation February 2009 - (Free Research) Lotus Notes and Domino customers, who have adopted Microsoft SharePoint, can promote team collaboration by integrating the two platforms. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

GFI MailEssentials - Server Based Anti-Spam Solution by GFI Software Ltd. May 2009 - (Free Research) The #1 server based anti spam solution for Exchange and SMTP servers. GFI MailEssentials uses multiple spam detection filters to capture 99% of spam, whilst minimizing false positives. Also adds various email management tools to your server. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Who will manage your enterprise messaging? by NaviSite, Inc. May 2009 - (Free Research) To succeed in today's competitive global marketplace, businesses demand a quick, easy and reliable exchange of information. Amidst this environment, messaging has become a mission-critical function that requires a robust, high performance infrastructure to handle email and other functions like collaboration and CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition by ShoreTel May 2009 - (Free Research) ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

State of the Internet Security: Protecting Business Email by Webroot Software, Inc. January 2009 - (Free Research) The report discusses these attacks in-depth while also offering helpful information on legal compliance, internal sabotage and the type of protection you need to keep your business safe from attack. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Principles of Agile Architecture by Rally Software Development Corp. August 2008 - (Free Research) The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments, the interest and need for using Agile in the enterprise is growing rapidly... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Security SaaS: The Next Generation of Web Security by Webroot Software, Inc. January 2009 - (Free Research) This paper describes the next generation of Web security. It outlines solutions that focus on increasing security effectiveness and reducing the IT burden; describes the challenges facing many SMB environments; and identifies critical elements for lower-cost, easier-to-manage Web security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Spotlight On Messaging - Optimize Exchange Performance by ScriptLogic Corporation April 2009 - (Free Research) Do you have an accurate picture of your messaging environment? Do you have a comprehensive view across multiple messaging platforms? Now you can. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

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