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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative by BoxTone October 08, 2009 - (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the right authentication method for your business by SafeNet, Inc. September 30, 2009 - (Free Research) Authentication technologies have struggled to keep pace with organizational needs including cost reduction, support for multiple user types and support for high-risk applications over the Internet. View this webcast to gain insight on current authentication technologies and explore guidelines to help you pick the right authentication technology. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Achieving Rapid Data Recovery for Credit Union Core Processing Applications by Vision Solutions December 2008 - (Free Research) EchoStream for AIX is a proven solution to the data recovery problem that is in use at a variety of referenceable accounts today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

VUE Software: Insurance Commission & Incentive Compensation Management by CSSI VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Business Benefits of Hosted Email Security for the SMB by Trend Micro GmbH December 2008 - (Free Research) This white paper provides small business owners, midsize company executives, and functional IT staff with a deeper look at how hosted messaging security can help address and manage a dynamically changing threat environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete SAP Support Solution: How Oracle User Productivity Kit Complements SAP Solution Manager by Oracle Corporation December 2008 - (Free Research) This white paper describes SAP Solution Manager, its use within the context of ASAP implementation methodology, and how Oracle User Productivity Kit integrates with it to provide complete and complementary support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ER/Studio 8.0 - Database management for the Enterprise by Embarcadero Technologies, Inc. May 2009 - (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Storage Systems & Storage Management Track: Thin Provisioning: Keys for Using it to Your Best Advantage by 3PAR August 2009 - (Free Research) Thin provisioning is not new, but there is still confusion about how it works and how to best use it in the data center. In this presentation transcript, Jeff Byrne, Senior Analyst and Consultant, Taneja Group and Christine Taylor, Analyst, Tenaja Group, outline the various approaches and technologies behind thin provisioning. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Human Machine Interface (HMI) by AutomationDirect C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

NetBackup™ Architecture Overview by Symantec Corporation December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance by Shavlik Technologies July 2009 - (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Software-As-A-Service: An Ideal E-mail Archive Solution for Medium-Size Businesses by Google July 2009 - (Free Research) Despite the many benefits of using email archiving, many organizations still have not adopted an archiving solution and continue to manage their messaging storage levels with quotas. In this analyst report, we'll discuss why medium sized businesses need email archiving, how to make an informed purchase, and make the case for SaaS based archiving. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

UK Service Provider Relies on Trend Micro Hosted Security Solutions to Better Protect Small Businesses and Gain Ongoing Revenue Stream by Trend Micro GmbH October 2009 - (Free Research) Alfred Ashley Group works with leading technology companies to deliver high-quality IT solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals. Read this case study to learn about the benefits achieved Trend Micro hosted security solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach by Sprint July 2009 - (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Panda Global Business Protection Video: The Day the Office Stood Still by Panda Security October 2009 - (Free Research) Panda Security delivers security as a service (SaaS) managed solutions while offering 24x7 local tech support. Watch this entertaining and informative animated video that explores some of today's most prevalent security threats and how Panda Security tackles them with ease. (VIDEO) VIEW ABSTRACT | GO TO

Revolution on the Network Edge by Cisco Systems, Inc. October 2009 - (Free Research) In this webcast, discover a new aggregation services router with the equivalent capacity of 160 standard routers. Discover how to leverage this technology to improve performance, reduce bandwidth consumption, reduce expenses and much more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Storage Virtualization with the HP StorageWorks by Hewlett-Packard Company September 2009 - (Free Research) The most powerful application of virtualization today is at the storage system level. With the HP StorageWorks Enterprise Virtual Array and HP StorageWorks SAN Virtualization Services platform, organizations can take advantage of the many benefits of virtualization with a solution designed specifically for open systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GFI WebMonitor - Web Security for the ISA Server by GFI Software Ltd. May 2009 - (Free Research) GFI WebMonitor controls your Internet users' browsing habits through web categorization and web filtering, covering over 165,000,000 URLs. It also monitors downloads in real-time, protecting your network from viruses, malware and phishing attacks. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

GFI MailArchiver - Low cost Email Archiving for SMBs by GFI Software Ltd. May 2009 - (Free Research) Email archiving, management and compliance solution for Exchange server that is easy to install and requires minimal administrative effort. Store all corporate email in an easily accessible central location. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

GFI MailEssentials: Server Based Anti-Spam Solution - 30 Day Free Trial! by GFI Software Ltd. May 2009 - (Free Research) The #1 server based anti spam solution for Exchange and SMTP servers. GFI MailEssentials uses multiple spam detection filters to capture 99% of spam, whilst minimizing false positives. Also adds various email management tools to your server. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability by Marathon Technologies September 2009 - (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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