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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America Inc January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer by Sage SalesLogix October 2008 - (Free Research) Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media. This paper explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Customer Services for Oracle CRM On Demand by Oracle Corporation March 2009 - (Free Research) Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution. (DATA SHEET) VIEW ABSTRACT | GO TO

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation January 2009 - (Free Research) Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. (EBOOK) VIEW ABSTRACT | GO TO

Start Specifically, Expand Progressively: An Evolutionary Approach to Improving Customer Acquisition and Loyalty by SAP America Inc March 2009 - (Free Research) In this white paper we look at five key areas where manufacturing can gain major benefits from customer relationship management (CRM) tools in as little as three to four months. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value by Microsoft March 2007 - (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP America Inc June 2009 - (Free Research) There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Who will manage your enterprise messaging? by NaviSite, Inc. May 2009 - (Free Research) To succeed in today's competitive global marketplace, businesses demand a quick, easy and reliable exchange of information. Amidst this environment, messaging has become a mission-critical function that requires a robust, high performance infrastructure to handle email and other functions like collaboration and CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: A Batch File to Back up All Active-State BlackBerry Databases by BlackBerry March 2009 - (Free Research) This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

The Compelling Case for Unified Messaging: Changes in unified communications make UM the right choice for most enterprises by Microsoft January 2009 - (Free Research) A Unified Messaging (UM) solution that answers telephone calls and stores the voice recordings in the users' e-mail inboxes is also the best business process option for most enterprises, providing improved business outcomes. This paper will describe the major business value gains that are possible with the new UM solutions. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

10 Things to Consider When Protecting Your Exchange Server by AppAssure Software March 2009 - (Free Research) Does your current backup solution protect you from the following scenarios with a single product? Read on to discover the 10 things to consider when protecting your Exchange server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AppAssure makes Network Administrator "Hero of the Day" by AppAssure Software April 2009 - (Free Research) Before implementing AppAssure's MailRetriever, Imagine's Exchange environment suffered unrecoverable corruption. During the ensuing downtime, the network administrators searched for a better backup solution. Imagine Schools now relies on MailRetriever for Exchange to backup Exchange, SQL servers, and school Web sites. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Assuring Successful Exchange Recoveries by AppAssure Software March 2009 - (Free Research) Exchange adminisrators burdened by time consuming backup process will be interested in this white paper about Replay, a backup and restore solution eliminates the daily hit an Exchange server takes with the daily backup process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Boston Celtics Score Points with Exchange Recovery Tool by AppAssure Software March 2009 - (Free Research) This case study explains how AppAssure's Replay for Exchange helps the Boston Celtics maintain a more reliable messaging infrastructure, with a dependable disaster recovery solution that reduces the burden on their IT team of daily managerial tasks. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

e-Guide: 11 Myths about Microsoft Exchange Disaster Recovery by AppAssure Software March 2009 - (Free Research) Avoiding an Exchange outage requires a well thought out disaster recovery (DR) plan that is positioned to subvert disasters in the first place - but can also reduce their severity (length and data loss). Here then, are 11 Myths about Microsoft Exchange Disaster Recovery and how we can overcome them with careful planning and the right toolsets. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

3 Best Practices for Reducing Exchange Downtime by AppAssure Software March 2009 - (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating SharePoint with Lotus Notes: Strategic Coexistence by Mainsoft Corporation June 2009 - (Free Research) Lotus Notes and Domino customers, who have adopted Microsoft SharePoint, can promote team collaboration by integrating the two platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agile Software Best Practices by Ness Software Product Labs June 2009 - (Free Research) Agile software development practices have exploded onto the product engineering scene. However when development teams are distributed around the country and around world, a core tenant of Agile is disrupted. The following paper reviews this topic and proposes several areas to focus on to ensure program success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demystifying B2B Integration for Oracle E-Business Suite by EXTOL International, Inc. June 2009 - (Free Research) This Podcast explores the key functional requirements for B2B integration and available implementation options for Oracle E-Business Suite. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Improving Productivity with Hosted Solutions for BlackBerry by BlackBerry August 2008 - (Free Research) This Podcast explains hosted applications and what are the various advantages of hosted applications to the industry. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

IBM, RIM Plan to Introduce New Lotus Features and Developer Tools on the Blackberry Platform by BlackBerry February 2009 - (Free Research) This release explains RIM's new Lotus collaboration features and developer tools on the BlackBerry® platform that will enable greater access to live expertise and collective intelligence through BlackBerry® smartphones. (PRESS RELEASE) VIEW ABSTRACT | GO TO

Blackberry Professional Software Boosts Productivity of Manufacturer's Mobile Marketing Representatives by BlackBerry February 2009 - (Free Research) Absolute Brilliance installed BlackBerry Professional Software and realized immediate productivity improvements among head office staff and within their mobile marketing team. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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