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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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CA Spectrum Service Assurance Product Brief by CA
November 20, 2009 - (Free Research) Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy by CA
April 01, 2009 - (Free Research) With the economy down it is important for IT organizations to be as efficient as possible. This means that IT operations, those responsible for the product and health of the enterprise, must have full visibility and control over their resources - and of course, the technology to do so.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Exchange High Availability - A New Approach by Marathon Technologies
September 10, 2009 - (Free Research) Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comprehensive Data Protection and Disaster Recovery for VMware Virtual Infrastructure by Dell, Inc.
May 13, 2009 - (Free Research) Read this solution brief to learn how the Dell EqualLogic PS Series' bundled Auto-Snapshot Manager and Auto-Replication features are used to effectively integrate with VMware for scalable online data protection of the complete virtual infrastructure. This paper also discusses protection and simplification for the virtual environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Projects: System Planning by APC
February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance by Shavlik Technologies
July 2009 - (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Green IT Matters at Wipro LTD by Wipro Technologies
September 2009 - (Free Research) In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reference Guide: Fundamental Protocols of Network Management by SolarWinds, Inc.
October 2009 - (Free Research) The goal of this five-part Reference Guide is to assist you with understanding and successfully employing the top 5 network management protocols. Building upon the very simplest in Internet Control Message Protocol (ICMP) and Simple Network Management Protocol (SNMP), this guide explores the latest network management solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agosto Takes Managed Services to a New Level with Google Apps by Google Apps Authorized Reseller Program
October 2009 - (Free Research) Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative by BoxTone
October 2009 - (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA Governance: An IBM White Paper by IBM
October 2009 - (Free Research) As SOA becomes a new way of implementing applications, organizations need a way to manage the assets (especially reusable services) developed as part of their SOA activities, to permit the use of these assets to be maximized and insure the results the enterprise envisions. Read on to learn more.
(WHITE PAPER) GO TO WHITE PAPER

AppPoint’s Proxy for IBM-Rational Functional Tester to support Oracle Forms by IBM
October 2009 - (Free Research) Read this paper to learn about Rational® Functional Tester, an object-oriented automated testing tool that tests Windows®, .Net, Java™, HTML, Siebel and SAP applications, and lets you record reliable and robust scripts that can be played back to validate new builds of a test application.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Geek-Speak Glossary: A Manager's Guide to IT Terminology by Global Knowledge
March 2007 - (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Service Efficiency: The Key to Green IT and Profitability by BMC Software, Inc
June 2009 - (Free Research) Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage magazine Online June 2009: Heal Thyself by SearchStorage.com
May 2009 - (Free Research) A trend in storage product messaging these days is the theme of self-healing storage - the ability of a system to detect and repair hard disk problems automatically. In this month's cover story, independent storage expert Marc Staimer explains how and how well they work. This electronic issue also includes features on storage efficiency...
(EZINE) VIEW ABSTRACT | GO TO

Authentication in the Enterprise: Current and Changing Requirements by PistolStar, Inc.
August 2009 - (Free Research) This white paper discusses the current state of authentication and trends that Osterman Research sees as shaping the future of authentication.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Governance in an IBM Lotus Software Environment by Sherpa Software
January 2009 - (Free Research) This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Catalog Based Services: A New Paradigm in Enterprise Application by Wipro Technologies
August 2009 - (Free Research) This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 2 by IBM
September 2009 - (Free Research) In this podcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Getting There From Here: Delivering Unified Communications to Your Organization - Part 2 by IBM
September 2009 - (Free Research) In this webcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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