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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy by CA
April 01, 2009 - (Free Research) With the economy down it is important for IT organizations to be as efficient as possible. This means that IT operations, those responsible for the product and health of the enterprise, must have full visibility and control over their resources - and of course, the technology to do so.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using SaaS to Reduce the Costs of Email Security by Proofpoint, Inc.
February 01, 2009 - (Free Research) This whitepaper discusses the dramatic cost savings that companies can realize by adopting a SaaS (Software-as-a-Service) model for email security versus an on-premises approach.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring The Availability of Blackberry Enterprise Server by Double-Take Software
October 16, 2009 - (Free Research) In order to implement a plan for protecting and backing up BlackBerry handhelds, it's important to understand how the Blackberry Enterprise Server solution works within an existing email environment. This paper gives a quick lessong to that end, then concentrates on ensuring the availability of the Blackberry Enterprise Server
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Microsoft Exchange by Double-Take Software
October 14, 2009 - (Free Research) Though the technological reasons to protect Exchange systems are obvious, there are quantifiable fiscal reasons to protect it as well. Learn how to protect and recover business critical data and applications relevant to your Exchange system.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Become an SOA Superhero by IBM
February 11, 2009 - (Free Research) This brochure shows how you can be a superhero by making WebSphere MQ the messaging backbone for your SOA, creating a common connection for the free flow of information.
(BROCHURE) VIEW ABSTRACT | GO TO

AventX Connector: Document Delivery Status within SAP by STR Software
May 08, 2009 - (Free Research) AventX Connector for SAP ERP enables your users to email and fax any document you can print directly within the SAP application. Whether or your organization needs to deliver purchase orders, invoice, or bills of lading, our SAP-certified interface will meet your delivery requirements.
(DATA SHEET) VIEW ABSTRACT | GO TO

Texas Petrochemicals Automatically Prints Work Order Attachments from Oracle eAM by STR Software
May 07, 2009 - (Free Research) As an STR Software customer since 2004, Texas Petrochemicals was excited about the opportunity to leverage its existing AventX investment and automate another manual process - the printing of work order database attachments from Oracle E-Business Suite. This case study has the details.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Spend Analytics: A Foundation for Procurement Performance Management by SAP America Inc
October 08, 2008 - (Free Research) Read this white paper from SAP for an interview with Kathleen Wilhide, research director of IDC’s Compliance and Business Performance Management Solutions program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Reporting for Salesforce by SAP BusinessObjects
October 19, 2009 - (Free Research) As a salesforce.com customer, you understand gathering data is only the first step towards success. Reports from Salesforce still require a lot of hands-on manipulation to get to the level of insight you and your executives need to make effective decisions.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Center Projects: Project Management by APC
November 02, 2009 - (Free Research) This paper presents a framework for project management roles and relationships that is understandable, comprehensive, and adaptable to any size project.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Effective Software Quality to Address Application Complexity by Hewlett-Packard Company
December 02, 2009 - (Free Research) Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge by SAP AG
December 17, 2007 - (Free Research) This paper examines how you can gain reliable, accessible information from efficient, integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions will lead to better operations and a stronger competitive position.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Hyperion Performance Scorecard by Oracle Corporation
December 01, 2008 - (Free Research) To regularly monitor and measure performance, senior managers require a link between their company’s strategic and operational plans. Oracle Hyperion Performance Scorecard can help you define a methodology-neutral strategy and measure performance against goals, monitor progress on a regular basis, and communicate across your entire enterprise.
(DATA SHEET) VIEW ABSTRACT | GO TO

Customer Experience IQ Report by Vovici
October 20, 2009 - (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beloit Creates New Opportunities with Google Apps by Google Apps Authorized Reseller Program
October 15, 2009 - (Free Research) Read this case study to learn how Beloit grew their customer base by using Google Apps as a 'win-leader', created additional revenue streams, and deepened relationships with customers and opened up new oppurtunities.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Email and the Law: Challenges of Email Management by Mimecast
May 15, 2009 - (Free Research) This presentation transcript covers how organizations can make their email policies compliant with applicable laws. It details ways in which email and the legal system interact and provides 12 steps for good evidential quality of email.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Shortcut Guide To Prioritizing Security Spending Chapter 1: Optimizing Business-Driven Security by IBM
October 01, 2009 - (Free Research) This eBook provides a context for understanding today’s information security environment and selecting an optimal set of technologies, policies, and practices to meet the needs of your particular business.
(EBOOK) GO TO

AppPoint’s Proxy for IBM-Rational Functional Tester to support Oracle Forms by IBM
October 01, 2009 - (Free Research) Read this paper to learn about Rational® Functional Tester, an object-oriented automated testing tool that tests Windows®, .Net, Java™, HTML, Siebel and SAP applications, and lets you record reliable and robust scripts that can be played back to validate new builds of a test application.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Decisions Ezine: Vol. 8 - The Portfolio Approach by CIO Decisions
September 29, 2009 - (Free Research) Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly.
(EZINE) VIEW ABSTRACT | GO TO

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company
September 01, 2009 - (Free Research) This white paper discusses the role of user profile management. SPs’ efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led service initiatives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making Strategy Real by SAP America Inc
September 25, 2009 - (Free Research) How can management communicate business strategy effectively and assure that the entire organization has bought in to the strategy and is aligned behind it? Business performance optimization systems are an important tool for success.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester: Competition Intensifies For The SMB ERP Customer by Oracle Corporation
August 2007 - (Free Research) This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SheepDog Builds a Profitable IT Services Business Around Google Apps by Google Apps Authorized Reseller Program
September 2009 - (Free Research) See how SheepDog used Google Apps to capitalize on growing business opportunities for advanced cloud computing solutions, generate both one-time and ongoing revenue streams, and build a lucrative and sustainable business model.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Manchester College Replaces a Failing Voicemail and Phone System by CDW Corporation
September 2009 - (Free Research) Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation
September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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